Find a health care provider
Get more back at Members First providers and our network of hospitals
Members First dentists, physiotherapists, chiropractors and opticians
Our Members First network of providers includes thousands of dentists, physiotherapists, chiropractors and optical outlets across Australia.~
We negotiate special agreements for Mutual Community customers at Members First providers, so you get bigger benefits than at non-Members First providers and certainty about out-of-pocket expenses.Visit our extensive, dental, optical, physiotherapy and chiropractic Members First network* and receive:
- Higher benefits than at non-Members First providers - Up to 100% back on the cost of the treatment, depending on your level of cover
- Certainty about any out-of-pocket expenses
- On-the-spot claiming
~Please note there are currently no Members First dentists in Tasmania or the Northern Territory.
 | Find a Members First physiotherapist |
| Find a Members First chiropractor |
Members First opticians
From 1 April 2010, visit our Members First optical providers Blink Optical and National Pharmacies, as well as other selected independent optometrists, to receive better value and higher benefits on your optical purchases* than at providers who are not part of our network. Plus you'll have access to:
- A range of fixed priced packages on glasses and contact lenses (no gap packages) - which could cost you nothing depending on your level of cover
- Up to $100 off a wide range of fashion frames‡
- Up to 100% back on most lenses depending on your level of cover
- 20% off a variety of sunglasses and non-standard contact lenses‡
*Subject to your level of cover, annual limits and waiting periods.
‡Not in conjunction with any other offer.
Please refer to the table below for more details.
| Members First no-gap optical packages for each level of Extras Cover | Ultimate Extras (Package Cover) | Platinum Extras | Gold Extras | Silver Extras | Your Choice Extras^ | Standard Extras |
| Annual Maximum Limit (per person) | $400 | $320 | $300 | $250 | $220 | $180 |
| Kid's glasses with safety lens plus any frame up to $249 |  |
|
|
|
||
| Glasses with single vision lens† | |
|
|
|
|
|
| Glasses with single vision grind lens† | |
|
|
|
||
| Glasses with bi-focal lens† | |
|
|
|
||
| Glasses with tri-focal lens† | |
|
|
|||
| Glasses with progressive lens† | |
|
|
|||
| Optical add on services covering tinting, coatings and UV protection (subject to your remaining Annual Limit) | |
|
|
|
|
|
| Disposable contacts - selected 12 months' supply purchased in-store | |
|
|
|
|
|
| Disposable contacts - selected 12 months' supply purchased online | |
|
|
|
|
|
^When optical services have been selected on Your Choice Extras. †Includes any frames valued up to $199.
| Find a Members First optical outlet |
Members First hospitals
Members First hospitals are selected private hospitals from our Participating hospital network. At Members First hospitals you receive 100% cover for your hospital expenses, including accommodation**, theatre and intensive care fees. You will also receive special benefits, including a single room or money back#, free daily newspaper, local telephone calls and TV in your room.
| Find a Members First hospital |
** Please note that Classic, Essential and Standard Visitors Cover give you access to shared room accommodation as a private patient in public hospitals across Australia only.
#To receive a single room for an overnight stay at any of our Members First hospitals, simply book at least 24 hours before your admission and ensure that you request a single room. If there's no single room available, you'll receive $50 a day from the hospital for every day you're not in one. This applies to any overnight admission
Participating hospitals
Participating hospitals are private hospitals where you receive 100% cover
for your hospital expenses, including accommodation, theatre and intensive
care fees. If you go to a private hospital that isn't in our network of Participating hospitals, you may incur large out-of-pocket expenses.
| Find a Participating hospital |
Ezyclaim specialists
Private inpatients are covered for 100% of the Medicare Benefits Schedule (MBS) fee for in-hospital services performed by surgeons, anaesthetists and other specialists. The Medicare Benefits Schedule (MBS) fee is the amount determined by the Commonwealth Government for this purpose of paying Medicare benefits. It is not necessarily the amount that a doctor will charge, but it is the basis from which the Medicare benefit is determined. Of this fee, Medicare contributes 75% and HBA contributes 25%.
If the doctor charges above the Schedule Fee, the patient is required to pay any resulting gap. This gap amount is not recoverable from Medicare or from Mutual Community. Mutual Community will only pay medical costs above this where Mutual Community has an agreement with the Doctor. This is known as Ezyclaim.
Many specialists are currently registered with our fund as Ezyclaim specialists. It is important to note that the use of Ezyclaim is at the provider's discretion and we recommend you discuss the use of Ezyclaim with your doctor.
| Find an Ezyclaim specialist |
