Ambulance services
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Emergency ambulance services
If you live in NSW or ACT and you have hospital cover, you pay an ambulance levy as part of your hospital cover premium. This entitles you to recognised emergency-only ambulance services under the State Government ambulance transport schemes. When you receive an account for ambulance services in any state except QLD and SA, simply send it to us and we will endorse it for you to send back to the appropriate ambulance transport scheme.
The NSW and ACT State Government ambulance transport schemes do not cover ambulance services in QLD and SA. In these states, on top of your hospital cover you will receive cover for recognised emergency-only ambulance transport or on-the-spot treatment. This is capped at one service for a single membership and two services for couple, single parent and family memberships each calendar year.
We define an emergency as an event that is unplanned, non routine, and in which you require immediate medical attention. You are not covered for: Transportation from a hospital to your home, a nursing home, or another hospital (where the member has been admitted to the transferring (first) hospital). You are also not covered for transportation from your home, a nursing home or hospital for ongoing medical treatment, e.g. chemotherapy, dialysis.
If you do not have an ambulance subscription with your state ambulance service or have fallen outside of a state based arrangement and need to make a claim for emergency ambulance services covered on top of your hospital cover, please complete and return to us the Particulars of Ambulance Transportation form.
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Health subscription refund
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Your subscription refunds
50% refund on a subscription to the Arthritis Foundation, Asthma Foundation and Diabetes Australia.
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Unemployment cover
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Unemployment cover
We will pay your health insurance premium (at the same level of cover) for up to 12 months as long as you remain unemployed.
Unemployment cover conditions
The main conditions are:
- If you have a family membership, only the main income earner is eligible
- The main income earner must have been continuously employed for at least six months prior to your retrenchment or redundancy
- You must have been enrolled in one of these covers for the preceding 12 months: Ultimate Health Cover, Top Hospital Cover, Hospital Cover with Excess Bonus Plus, Hospital Cover with Excess Bonus, Hospital Cover with Excess - Level 5 and Hospital Cover with Excess
- Payments are made quarterly provided you can supply a copy of either a Newstart Allowance Certificate or a Statutory Declaration confirming your continued unemployment every 3 months
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Baby Care
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Baby Care
Baby Care is about taking care of the very youngest member of your family.
It is available if your child is born onto the membership on or after 1 April 2006.
Special benefits for parents include:
- Excess-free hospital visits
If you are on a cover where this feature is stated, we will waive the excess
you would pay for your child's overnight or same-day hospital admission up to their
third birthday as long as you have had any membership with us for at least two months.
- Bonus book offer
If you have cover where this feature is stated, and you're expecting your first baby,
you will receive a special gift of two free parent-friendly books - the pre-natal book
What to expect when you're expecting when you tell us you are having a baby and Toddler
Taming following your child's first birthday. These gifts can be collected from any HBA branch.
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Medical advice line
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Medical advice line
Access to a free medical advice line staffed by medically qualified professionals - 24 hours a day, seven days a week, toll-free from anywhere in Australia.
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Reduce your tax
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No Medicare Levy Surcharge
Covers you against paying an extra 1% tax known as the Medicare Levy Surcharge. This tax is payable by singles earning more than $50,000 or couples and families with combined taxable incomes greater than $100,000 (the family income threshold increases by $1,500 for each additional child after the first one) who do not have an appropriate level of private hospital cover.
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