HBA

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Privacy Policy

HBA Health Insurance Privacy Statement

Your health and personal information

Your privacy rights are important to you and HBA. We’ll only collect health and personal information about you and others on your membership that’s necessary for the purposes of providing the appropriate health cover and verifying that it has been provided according to law and with our policies. This may include health information collected about you from health service providers. If the information you give us is not complete or accurate, we may not be able to provide you with the health cover you request.

HBA may need to disclose your health or personal information to other parties, such as health care providers and associations, business partners, government authorities, other health funds or other industry bodies. We may also use information for internal purposes such as staff training, claims auditing and compliance monitoring.

If you’re the owner of the membership, you’re responsible for ensuring everyone on your membership is aware that HBA may collect, use and disclose their personal and health information for the purposes of providing their cover and verifying that appropriate benefits are paid.

Each person on the membership aged 17 and over must complete a ‘Keeping it Confidential’ form indicating their preferences regarding who should receive information about their personal claims. If not completed, all claim information will be sent to the individual it relates to. All cheques and non cash payments will be sent to the owner of the membership.

You’re entitled to request reasonable access to your personal and health information. HBA reserves the right to charge an administration fee for collating such information.

If you or any other person on your membership does not consent to the collection or the way we use and disclose personal and health information, we may not be able to provide you with cover.

On our web site we collect data to help us determine which pages are most popular, peak usage times and other information that helps us make our web site easier and more efficient for you to use. When you visit our web site we may set a "cookie" on your machine (this is a small piece of system information stored on your hard drive) so when you next visit our site it links to your personal information that is stored on our system. If you do not wish us to use a cookie you can set your browser so it will not accept them.

This is your consent to receive telemarketing calls from us for an indefinite period. We may contact you about new products or special offers. If you do not wish to receive this information you can opt out by calling 131 243.

HBA General Insurance Privacy Statement

HBA General Insurance is committed to protecting the information it holds and uses about you. This brochure outlines how we manage your personal information in accordance with the National Privacy Principles that are set out in the Privacy Act (Cth) 1988 (as amended).

Please note: HBA General Insurance is available in all states except Western Australia.

Collection of personal information

We will only collect information that is necessary for us to provide you with insurance products and services. This includes information necessary for us to provide you with insurance cover, underwrite insurance policies and process claims. The types of personal information we collect and hold will depend on the product or service you request but may include:

It is your responsibility to advise us of any changes to your personal details to ensure that we can keep our records accurate and up to date. Wherever possible, we will collect information directly from you. If you choose not to provide us with the requested information, we may not be able to process your request.

Where we collect information from a third party, we will advise you of this as soon as possible after the event.

On our web site we collect data to help us determine which pages are most popular, peak usage times and other information that helps us make our web site easier and more efficient for you to use, as well as the possibility of providing you with product information and services.

How we use your personal information

We will use the information we collect to provide you with the insurance product or service you request.

In the future, we may contact you about new products or special offers. If at any time you do not want to receive marketing material directly from us (such as special offers and discounts) you can opt-out by telephoning 131 243 and quoting your HBA policy number.

We may share your personal information within the Insurance Australia Group. However, the information will always be used in accordance with our policies as stated.

We may disclose your information to other insurers including BUPA Australia Health Pty Ltd ABN 50 003 098 655, other parties as required by law, or to third party service providers such as investigators and assessors who are contractually required to comply with our privacy obligations.

Protecting and maintaining your personal information

We will take all reasonable steps to protect the information we hold about you from unauthorised access, use and disclosure. We will destroy your information when it is no longer needed.

We do not use any form of encryption (encoding software) to protect information you send from your computer to us over the internet. If you use our internet site, you should be aware of the risks associated with this.

Accessing your personal information

If you wish to access the information we hold about you, please contact our customer service centre on 131 243. Where possible, your request will be dealt with immediately. However, you may need to complete an access request form for more complex requests. Whenever you are dealing with us, you should provide your policy number as the first source of identification. If you can show the information we hold about you is not accurate or complete, please advise us so we can amend it.

Privacy complaints

If you have any concerns about how we handle your personal information or require further information, please contact our customer service centre on 131 243. If our customer service staff cannot satisfy your concerns, you may lodge a formal complaint in writing to:

The Privacy Officer
600 Glenferrie Road
Hawthorn VIC 3122

Resolution of Problems

If you would like to provide us with any feedback about our products or services, or do not understand a decision we have made regarding any aspect of your cover, please contact us on 131 243, or in writing to:

Customer Relations Manager
600 Glenferrie Road
Hawthorn VIC 3122

After you have contacted us regarding your enquiry, if you do not feel satisfied with our response, you may contact the Private Health Insurance Ombudsman on 1800 640 695 or the Insurance Ombudsman on 1300 78 08 08.